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The 500 error led me to this article which recommends changing the permissions on the web.config file in the OAB directory. Here are the simplified instructions that worked for me: 1. Navigate to Server SBS Web Applications, then the OAB virtual directory. In my case, I saw only SYSTEM, the SBS admin user, and the Administrators group listed.
We want to add Authenticated Users, so click on Edit and and then Add and put the Authenticated Users in there.
This would leave the source database mounted and the destination (the second database copy) would end up in a “Failed and Suspended” state.
What ended up happening is about a day later if a user tried to manually download the address book, they would not be able to and would get a 0x80190194 error: Troublshooting So what is this? Well, let’s look at the log files for OAB downloading.
In our case, we had these error messages: Notice the error “Is Local OABFile Current: Manifest Enforcement Disabled And Local File Too Old”.
The file location is correct and shows where the current OAB files are.
To summarize – we have an OAB that is not updating and clients that cannot update their local copies because the copies are too old.
Outlook will start the process to repair the Outlook account.So, first, check to see where the mailbox is: Which gives us this result: Then we can check and the database is mounted: Next we can try to update the files for the OAB.Check the OAB file location to confirm the dates on the files: The we can run this command (assuming you have one OAB): In the case of my client, the files never changed.I verified the file location manually but also noticed the date discrepancy (the blue rectangles in the above image) which shows the date the attempted download was made (upper left) and the date of the files (lower right).Because the files were not changed recently the error message was downloaded and the client could not download the files.
It will enable network connection, search for the email account settings and log on to the server to confirm that all is fine.